For agencies answering client questionsSupport · 6 workflows

Support Ticket Pack

Client questions land in a shared inbox and whoever sees one first either answers it or assumes somebody else will. Nothing has a reference, nothing has an owner, and when a client asks how quickly you respond, nobody can actually tell them.

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What you get
  • Every request acknowledged within seconds, with a reference number
  • Urgent requests routed by keyword and client tier, not by who is looking
  • Unanswered tickets escalate at 2, 4 and 8 hours with nobody watching
  • The response clock pauses while you are waiting on the customer
  • Resolved tickets are checked a day later and reopen themselves if not fixed
  • Median first-response time and reopen rate reported every week
$49$279
One-time · 27 built steps · yours to keepBuy now — $49
What's inside

The 6 workflows.

Every workflow in the pack — tap any one to jump to its full build below.

Without it

Client questions land in a shared inbox and whoever sees one first either answers it or assumes somebody else will. Nothing has a reference, nothing has an owner, and when a client asks how quickly you respond, nobody can actually tell them.

With it

This pack puts every request on a pipeline with a reference and an owner, acknowledges it in seconds, escalates on its own if nobody has replied within two hours, and reports the median first-response time weekly so the question has a real answer.

What's in the pack

All 6 workflows, step by step.

This is the actual build, not a summary of it — every trigger, delay, message and branch, for each workflow in the pack.

1

Ticket Intake & Acknowledgement

Acknowledges the request within seconds and gives it a reference number, which removes most of the chasing before it has a chance to start.

A support request arrives by form, email or SMSSMSEmailInternal
  1. 1

    Create the ticket

    Internal — an opportunity in the support pipeline

  2. 2

    Generate a reference

    Internal — a short code written to the record

  3. 3

    Acknowledge it

    Email — reference, next step, when to expect a reply

  4. 4

    Start the clock

    Internal — stamps the opened time

  5. 5

    Notify support

    Internal — the request plus the contact history

2

Priority Routing

Sorts by what the request says and who sent it, so an outage at your biggest client does not sit in a queue behind a password reset.

A ticket is createdInternal
  1. 1

    Scan for urgency

    Logic — down, broken, urgent, charged twice

  2. 2

    Check the client tier

    Logic — tiered clients route to a named owner

  3. 3

    Assign and alert now

    Internal — owner notified by SMS, not email

  4. 4

    Round-robin the queue

    Internal — assigns the next available person

  5. 5

    Set the expectation

    Email — says when a human is next available

3

First Response Escalation

Watches for the first human reply rather than for activity, because a ticket can be opened, read and reassigned all day without anybody answering the person who asked.

A ticket has no outbound human reply yetInternal
  1. 1

    Nudge the owner

    Internal — still unanswered, a notification only

  2. 2

    Escalate to the lead

    Internal — names the ticket and the client

  3. 3

    Escalate to the owner

    Internal — by SMS, because email is clearly not working

  4. 4

    Stop the clock

    Internal — stamps the time, ends the escalation

4

Waiting On Customer

Chases the customer for the thing you asked for, then closes cleanly if they never come back, so the queue reflects reality rather than hope.

A ticket is set to Waiting On CustomerSMSEmail
  1. 1

    Pause the clock

    Internal — your clock should not run on their delay

  2. 2

    Send the reminder

    Email — we still need this to carry on

  3. 3

    Text the nudge

    SMS — one line, do you still need help?

  4. 4

    Close as no reply

    Internal — closes with a reason, reopen stays open

  5. 5

    Reopen and restart

    Internal — back in the queue, clock resumes

5

Resolution & Follow-Up

Confirms in writing what was done, then asks one question a day later about whether it actually worked, which catches the half-fixed ones before they become complaints.

A ticket is marked ResolvedEmail
  1. 1

    Send the summary

    Email — what was wrong, what was done, reference

  2. 2

    Ask if it holds

    Email — one question, yes or no

  3. 3

    Reopen automatically

    Internal — back to the queue, at priority

  4. 4

    Close and record

    Internal — writes the resolution time to the record

6

Support Reporting

Reports the two numbers a client actually asks about: how fast you answered, and how often they had to ask twice.

Weekly, and on requestInternal
  1. 1

    Report first response

    Internal — the median, never the average

  2. 2

    Report the reopen rate

    Internal — tickets reopened after being resolved

  3. 3

    List the breaches

    Internal — every ticket past 8 hours, by client

  4. 4

    Group by request type

    Internal — shows what to document instead of answer

In the box

What actually lands in your account.

Built into this pack

  • 6 workflows on a six-stage support pipeline
  • Reference, opened time, first-response time and resolution time fields
  • 3 SMS and 6 emails covering intake through resolution
  • An urgency keyword list you can edit
  • Client-tier routing to named owners
  • Escalation at 2, 4 and 8 hours with nobody watching
  • Weekly first-response and reopen-rate reporting

Included with every purchase

  • One-click import link for your GoHighLevel sub-account
  • Every message written and ready to send
  • Setup notes covering triggers, fields and tags
  • Opt-out handling wired in, so you stay compliant
  • Free updates whenever a workflow is improved
  • Yours to use in unlimited client sub-accounts
Works best with

Start with the Inbound Lead Nurture Pack

These workflows write to custom fields, move pipeline stages and book into a calendar. If your sub-account doesn't have them yet, the Inbound Lead Nurture Pack ships the funnel, calendar, pipeline, form and field taxonomy, named exactly as this pack expects.

Get the Inbound Lead Nurture Pack — $35
Buy now

Get the Support Ticket Pack

One checkout, and the import link lands in your inbox minutes later.

What you're gettingOne-time

Support Ticket Pack

Ticket Intake & Acknowledgement5
  1. 1.Create the ticket
  2. 2.Generate a reference
  3. 3.Acknowledge it
  4. 4.Start the clock
  5. 5.Notify support
Priority Routing5
  1. 6.Scan for urgency
  2. 7.Check the client tier
  3. 8.Assign and alert now
  4. 9.Round-robin the queue
  5. 10.Set the expectation
First Response Escalation4
  1. 11.Nudge the owner
  2. 12.Escalate to the lead
  3. 13.Escalate to the owner
  4. 14.Stop the clock
Waiting On Customer5
  1. 15.Pause the clock
  2. 16.Send the reminder
  3. 17.Text the nudge
  4. 18.Close as no reply
  5. 19.Reopen and restart
Resolution & Follow-Up4
  1. 20.Send the summary
  2. 21.Ask if it holds
  3. 22.Reopen automatically
  4. 23.Close and record
Support Reporting4
  1. 24.Report first response
  2. 25.Report the reopen rate
  3. 26.List the breaches
  4. 27.Group by request type

Every step is mapped in full in the run manifest above.

Total built steps27
You paySave $230
$49

Fill in the form below to complete your purchase — your one-click import link arrives by email within minutes.

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Licence: use it in your own account and in your client sub-accounts. Reselling it as a standalone product is not permitted.

By purchasing, you'll receive this pack's import link and a Stripe receipt by email. Want every pack instead of just this one? Get the whole library in one checkout for $127 at /get-workflows.

Licence & usage

Use it for your business or your clients

Every snapshot, workflow pack and agent build is made for flexible use. Install it in your own GoHighLevel account, or deploy it in the client accounts you manage as part of your services.

Included

Your own account

Install this workflow pack in your own GoHighLevel account and use it for your own business, for as long as you like.

Included

Your client accounts

Deploy this workflow pack in the client sub-accounts you run, as part of the services you sell. No per-client fee and no limit from us.

Not allowed

Reselling it as a product

You cannot resell, publish or redistribute this workflow pack itself as a standalone download, template or product.

A perpetual, non-exclusive licence — yours to keep, with no renewal. Full wording in the licence terms.
Questions

Before you buy it.

Can I install this in my clients' accounts?
Yes. Your licence covers deploying this workflow pack across the client sub-accounts your agency runs, as part of the services you sell — there is no per-client fee and no cap from us. Install it in your own GoHighLevel account as well.
Can I resell it as a template or digital product?
No. The licence is perpetual and non-exclusive for your own and your clients' accounts, but you may not resell, publish or redistribute this workflow pack itself as a standalone download, template or product. Charging clients for the work you do with it is fine — selling the thing itself is not.
How do I get it after buying?
The one-click import link lands in your inbox within a few minutes of checkout, and importing the pack into your GoHighLevel sub-account takes about two minutes. SMS steps only start sending once your number and A2P 10DLC registration are set up, which can take about a day on GoHighLevel's side.
Do I need the Inbound Lead Nurture Pack as well?
Only if your sub-account doesn't already have a calendar, pipeline and the custom fields these workflows write to. The Inbound Lead Nurture Pack ($35) ships all of them, named exactly as this pack expects. If you already have your own setup, you can remap the fields in a few minutes instead.
Can I import only some of the 6 workflows?
Yes. They import as separate workflows, so you can publish the ones you want today and leave the rest switched off. Nothing fires until you turn it on.
Will it clash with the workflows I already have?
No. The pack imports as its own set of workflows rather than editing yours, so nothing you've already built changes. Switch each one on only when you're ready for it to run.
Is the copy written, or do I have to write it?
Every message ships written. They're written to be edited — your business name, offer and booking link are custom values, so changing them once updates every message across all 6 workflows.
Can I edit the steps and timing?
Yes. Every trigger, delay, message and branch is yours to adjust once imported — reword a message, retime a step, or remove one you don't need.
Do I need a particular GoHighLevel plan?
Any plan with workflows, which is all of them from Starter up. Some steps use SMS and email, so you'll need those channels connected and — for SMS in the US and Canada — A2P 10DLC registration completed.
Or take the lot

All 10 packs for $127.

Every workflow in the library in one import — inbound leads, appointments, Google Business Profile, reactivation, retention, SaaS operations and the foundations.

Get the whole library — $127Browse all packs